Settings / Domains

Domains

Last Updated: a month ago

Your domain settings can be found at https://admin.cloudwaitress.com/settings/domains

A domain is any web address, for example, 'google.com' is a domain. Your store will be accessible on your own unique sub domain that you can choose.
Your subdomain will always be hosted under "(example).cloudwaitress.com". Every subdomain must be unique and is taken on a first come first serve basis.

Custom Domain

What Is A Custom Domain
A custom domain is a domain name you purchase and connect to our service. You can register any domain name available such as "yourbusiness.com" and connect it to our service. This way customers can go directly your domain name to find your online ordering system.

Why You Should Setup A Custom Domain
It is often desirable to have your own domain name for your store in order to better promote your own brand and business. It is much easier to tell your customers to find you at "yourbusiness.com" instead of "yourbusiness.cloudwaitress.com.

Setting Up A Custom Domain

We have made this process as easy as possible for you to setup. While it may seem complicated, if you follow our steps its extremely simple and can be done very quickly.

If you want to avoid all this, contact us and we can organise it for you

Get A Domain
If you already have a domain, great, you will need access to your online account that manages it. If not purchase a domain name online. We recommend using https://www.namecheap.com as its well priced and easy to use. Select registration and purchase your chosen domain name. A domain from any provider is valid so as long as you can change the DNS settings.

Change DNS Settings To Point To Us
Once you purchase your domain name, you will need to access your Domain Name Server (DNS) settings and set a custom CNAME record. The record must point to the value "stores.cloudwaitress.com". To learn how to do this with Namecheap you can read their guide here https://www.namecheap.com/support/knowledgebase/article.aspx/9646/2237/how-can-i-set-up-a-cname-record-for-my-domain. We also recommend you follow their guide and set the "www" to "stores.cloudwaitress.com and leave the redirect record for "." to "your domain".

Nearly every domain provider has a guide on how to set a CNAME record or other domain records. If you have your own domain else where, please see if they have a guide or contact their support and refer them to this page.

Set Your Domain Name
Once you have completed this, head to the domain settings page and enter your domain name and send us a custom domain request. We will process this within 48 hours and your domain will be active with your own SSL from Let's Encrypt.

SSL Certificates
An SSL certificate is used to identify a secure connection between a user and your website along with providing data encryption. This is required for extra security and tasks such as online payment processing. Search engines also treat sites using SSL certificates better. Normally setting up an SSL can be difficult and generally cost additional money. With CloudWaitress, we use Let's Encrypt to generate your own fully valid SSL certificates for your custom domain at no cost. All this is handled automatically when you set up your domain with us. All our sub domains are covered under our domain wildcard SSL.