LocationsLast Updated: a month ago
A location in CloudWaitress refers to each of your store locations. Every restaurant has one set of settings and dishes and these all apply to the locations you create.
There is a limit of 10 locations per restaurant. Please contact us if you want more locations.
How Locations Work
Single Location Restaurant
When customers order online, they will not be promted to select a location. Delivery orders will also be validated against that single location.
Multi Location Restaurant
When a customer orders online, if they select pickup, they will get to choose their store of choice. If they choose delivery, we will calculate which store is the closest to them and route the order to that store.
Open & Close Location Status
Every location can be opened and closed. An open location allows orders to be placed for the time "Now". If the store is closed, orders can only be placed at a later time within your opening hours. You can set your store to automically open and close according to your opening hours by toggling the "Auto Open and Close" option under a location.
If you have different pickup and delivery opening hours, it will be taken into consideration. The feature is here to ensure customers don't place orders when the store is not operational. You can open or close a location manually under the locations tab.
The address of your store location. Our system uses google maps to verify addresses, calculate distances and driving times. As such you have to select a valid address from the google maps drop down when entering your address.
Your store contact number, shown to the customer and used purely for display purposes
Opening times are very important. They are shown on your store page alongside other location information. These are also used to determine when customers can place orders at a later time. As such it is very important that your opening times are correct. I.e. no overlapping or invalid times.
If you have different opening hours for pickups and deliveries, you can set this by toggling the "Different Pickup & Delivery Times" option.
Auto Open and Close
To save you the trouble of manually opening and closing your store, you can toggle this option to make this automated. If you are open or closed at a time not indicated by hours, manually disable this option and open or close your location.