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Do I need a credit-card?

You do not need a credit card when signing up with a free or paid plan. If you have a paid plan, you will need to enter your credit card details before your trial expires to continue uninterrupted usage of CloudWaitress. Contact us if you prefer a different payment method.

How do trial accounts work?

When you first register, you will be asked to choose a plan after creating a restaurant. Your account trial will then start. Here can use the system how you like without being charged. At the end of your trial period, if you have not added a credit card and you are on a paid plan, your account will be cancelled. Otherwise your account will be activated and you will be billed as per your plan.

Can I get an extension on my trial?

We are happy to accommodate trial extensions if you need more time to evaluate our online ordering system. Please contact us and we can discuss the extension.

Are there any contracts or additional fees?

We do not require any long-term commitment. You can cancel your account at any time through the admin interface. There are no other fees either, just the price of your plan and any additional orders per month.

How does CloudWaitress work?

Everything runs online and is accessible through the web. Once you register and set up your restaurant which can easily be done yourself, you will need to market your store link to your customers so they are aware they can place orders online. Then set up a tablet, phone or computer with internet access in your restaurant to start receiving and managing orders. It's that simple.

How do I receive orders?

You will need either a tablet or PC to receive and manage orders online through our cloud order management interface. We do recommend a Windows tablet as that gives you the ability to connect a printer to it.

How hard is it to setup?

While we offer plenty of features, everything is explained as your progress through your setup. Configuring your restaurant details can be done in as little as 15 minutes. Menus are also easy but if you have a complex menu with lots of items, this can take some time to add in. Modifying your site design and images can be done easily if you already have your colors in mind.

Is there support for multiple restaurant locations?

Yes, we now support multiple restaurant locations. You can easily create these from the admin dashboard. Customers can choose a location when placing a pickup order. If a delivery order is selected, the system will see if there is any available store within their location for your customer to place an order at.

What countries can CloudWaitress be used in?

CloudWaitress can be used anywhere in the world. Our system is built to support different currencies, regions and languages. If your region is not supported, let us know and we can add it for you. Online payments are only available in the countries in which Stripe & PayPal operate.