A simple flat price per order. Start with a 30 Day FREE trial, no monthly account fee.
To enable printing, there is a flat $5 USD monthly fee which is added to every invoice. There is no limit on the amount of orders you can printer or printers and computer you can have connected to the system. Each of your store locations is able to have use a different printer specific to that location.
The reason printing has an extra cost is because it costs us for each print account as we use an external service to ensure maximum reliability and compatibility with printers. You can disable the printing feature any time through the web dashboard.
To learn more about how printing works and how to set it up, please read the support article.
If you can't find the answer to your question, please contact us
What is CloudWaitress?
CloudWaitress is an online ordering solution for all food service businesses such as restaurants, cafes, event venues, food trucks and more. It enables you to set up your own custom branded online store that can even replace a standard website. Our goal is to make this process as easy as possible with our support and software so you can grow your business.
Why is CloudWaitress priced per order?
We believe in only paying for what you use, that way your costs only grow as your business grows and you will never incur a loss using our platform. A fixed low cost per order enables you to easily account for this in your business costs and doesn't eat into your profits like percent based platforms.
How does CloudWaitress work?
Everything runs online and is accessible through the web. Once you register and set up your restaurant which can easily be done yourself, you will need to market your store link to your customers so they are aware they can place orders online. Then set up a tablet, phone or computer with internet access in your restaurant to start receiving and managing orders. It's that simple.
Is CloudWaitress in Beta?
As we are a relatively new company, our product is still in beta stage. What this means is the core functionality of the product is in place but there is still much to do. Even though we are in beta, our product is still reliable and has undergone extensive testing. With your help, we can make CloudWaitress even better.
How hard is it to setup?
While we offer plenty of features, everything is explained as your progress through your setup. Configuring your restaurant details can be done in as
little as 15 minutes. Configuring your menu is easy but if you have a complex menu with lots of items, this can take some time as you will need to add all your dishes.
Modifying your site design and images can be done easily if you already have your colors in mind. Ideally, you should have a background image and several header images that include your logo ready to use as these will really make your online food store shine.
How do trial accounts work?
When you first register, your account starts in trial. For 30 days you can use the system how you like without being charged. At the end of 30 days, if you have not added a credit card to your account, your account will be cancelled. Otherwise if a credit card has been added, your account will be activated and you will be billed per order from then on. If printing is activated during trial, you will be billed the first payment as soon as your account is activated and your trial expires.
Is there support for multiple restaurant locations?
Yes, we now support multiple restaurant locations. You can easily create these from the admin dashboard. Customers can choose a location when placing a pickup order. If a delivery order is selected, the system will see if there is any available store within their location for your customer to place an order at.
What countries can use CloudWaitress?
CloudWaitress can be used anywhere in the world. Our system is built to support different currencies. Online payments however are only available in the countries in which Stripe operates. We are however integrating more widely supported payment methods shortly.
Are there any additional fees?
No, the above prices are all there is. There are no other setup or on going fees.