About Us

We're revolutionizing the world of online ordering and making the business of online restaurant ordering more affordable.

Cloudwaitress
cuts out the commission

We created Cloudwaitress because we belive that restaurant owners deserve to keep their profits, all of them! That's why you can use Cloudwaitress for free.

You are our inspiration

We made our software because small businesses told us what they wanted in an online ordering system.

We're different from the rest

You won't believe our system is free. We offer the latest features at the most affordable price.

See the difference with Cloudwaitress

View insights about your business that can help you reach your goals. Plus take advantage of in-house marketing.

Our journey so far

Cloudwaitress was born from the problems faced by numerous small business restaurant and cafe owners. Towards the end of 2015, we had the opportunity to speak with many local restaurants. At the time I had been working for another company that was also in the food service industry selling a different product.

During this period, most restaurant owners were open enough to discuss the problems they were facing. I realised through my conversations with them that one of the biggest trends coming into the food space currently is online ordering. However, all the existing widespread solutions in the market were a nightmare for restaurant and cafe owners.

Currently, the main players in the online ordering space for food service businesses run off a marketplace business model. This means that they provide a platform for you to put your menu online which they often do for you free of charge. They then promote your store through their marketing campaigns in order to generate orders for you. In turn, they take a % based fee and I’ve heard some people tell me they are paying upwards of 20%.

There are 2 critical problems with the model from the perspective of a small business restaurant owner. Firstly the obvious one is you lose a large amount of your profit from these orders. The restaurant industry is by far one of the most competitive industries out there. As Peter Thiel says in his book about business (youtube video summary) when you enter highly competitive spaces, the profits often get competed away as a result of trying to have an advantage over your competitors.

Bankwest an Australian bank published a report on the Australian food service industry which you can find here (pdf download). The report shows how the average profit margin for restaurants in Australia is only around 7-10%. I’m sure its similar for many parts of the world. The fact is small business cafes and restaurants can’t afford to lose a massive % of each sale with all the existing costs in place.

Cloudwaitress FAQs

Have a different question? Contact us today.

How does Cloudwaitress work?

Cloudwaitress free accounts have the same functions that a paid account does. The only difference is that free accounts are limited to a total of 100 orders and bookings combined every month.

How do I receive orders?

Cloudwaitress free accounts have the same functions that a paid account does. The only difference is that free accounts are limited to a total of 100 orders and bookings combined every month.

How do free accounts work?

Cloudwaitress free accounts have the same functions that a paid account does. The only difference is that free accounts are limited to a total of 100 orders and bookings combined every month.

What countries can Cloudwaitress be used in?

Cloudwaitress free accounts have the same functions that a paid account does. The only difference is that free accounts are limited to a total of 100 orders and bookings combined every month.

Restaurants love
Cloudwaitress

"Boom. It's so much easier, when you're busy, and it gets all delivery done."

"This system has helped me grow my sales and customer loyalty significantly."