API Access

Hook into the system with our easy to use REST API in JSON format. Automate tasks or write your own custom integrations

Online Ordering API

Preview of API documentation

Easy API Access for your Hospitality Business

As a business owner in the hospitality industry, you know how important it is to stay organised and efficient. With our REST API in JSON format, you can easily automate tasks and write custom integrations to keep your business running smoothly.

Our API is designed to be easy to use and understand, even if you’re not a technical expert. You can easily integrate it with your existing systems to streamline your booking process or integrate with your POS system. This means you can spend more time focusing on your business and less time worrying about manual tasks.

With our comprehensive documentation, you’ll have all the tools you need to get started. Our documentation is easy to follow and includes step-by-step guides, API reference documentation, and sample code. Whether you’re a developer or not, you’ll be able to get up and running quickly.


But that’s not all – we also offer powerful webhooks (even in our free plan!) for even more integration possibilities. Webhooks are a great way to automate SMS and email marketing flows, integrate with your loyalty program, and much more. They allow you to specify a URL that our system will call whenever an event occurs. This means you can integrate CloudWaitress with other systems to create a seamless experience for your customers. You can also specify which events you want to trigger from the webhook.

Don’t settle for a one-size-fits-all solution – take control of your hospitality business with CloudWaitress API access today. Our API and webhooks are designed to give you the flexibility and control you need to run your business your way.

Settings > System > Webhooks


See answers to common questions about our online ordering and menu API

How do I access the CloudWaitress API documentation?

You can access the CloudWaitress API documentation by visiting https://apidocs.cloudwaitress.com/. Our documentation includes step-by-step guides, API reference documentation, and sample code to help you get started with the API. Once you've created an account and logged in, you'll have access to our API documentation.

Is the API documentation easy to follow?

Yes, our documentation is designed to be easy to follow, even if you're not a technical expert. We provide clear and concise explanations of each API endpoint, along with examples that demonstrate how to use the API in different scenarios. Our API documentation is organised according to the different sections of our API, so you can easily find the information you need.

What if I can't find the information I need in the API documentation?

If you can't find the information you need in our API documentation, you can contact our support team through the CloudWaitress dashboard or by emailing support@cloudwaitress.com. We're always here to help you get the most out of our API and answer any questions you might have. Our support team is available 24/7 to assist you with any issues or questions you may have.

What kind of integrations can I create with the CloudWaitress API?

Our API can be used to create a wide range of integrations to help you streamline your hospitality business. Here are just a few examples of the integrations you can create:
  • Booking system integrations: Use our API to automate your booking process and integrate with your existing booking system.
  • POS integrations: Integrate your POS system with CloudWaitress to streamline your ordering process and improve efficiency.
  • Loyalty program integrations: Use our API to integrate with your loyalty program and reward your customers for their loyalty.
  • SMS and email marketing integrations: Automate your SMS and email marketing campaigns by integrating CloudWaitress with your favourite marketing tools.

Are there any limitations to using the CloudWaitress API?

While our API is designed to be easy to use and flexible, there are some limitations to be aware of. For example, our API is rate-limited to prevent abuse and ensure the stability of our system. Additionally, some features of our API may not be available to all users, depending on their subscription level. If you have any questions about the limitations of our API, please contact our support team for assistance.

How can I get started with the CloudWaitress API?

Getting started with our API is easy - simply visit https://apidocs.cloudwaitress.com/ to access our documentation and start exploring our endpoints. We recommend starting with our step-by-step guides to get a feel for how the API works, and then move on to our API reference documentation and sample code. If you have any questions or need assistance, don't hesitate to contact our support team.