Otter Review

May 29, 2024 — Cloudwaitress

In this Otter review, we will provide an in-depth examination of the restaurant operating system, its features, capabilities, pricing structure, and pros and cons.

Restaurants that use online ordering systems experienced a staggering 300% faster growth rate compared to dine-in sales since 2014. That’s why choosing an effective online ordering solution is key to maximizing business potential. 

Otter is a restaurant operating system that helps combine online orders, manage menus and analytics, and helps restaurants carry out operations smoothly – all in one place. It combines with major delivery services and offers features like order routing, menu management, and sales tracking.

In this Otter review, we must dig into the platform’s features, pricing, and overall value proposition. We will also provide detailed analysis to help restaurateurs make the best decision for their businesses. 

We’ll also examine how it compares to more cost-effective alternatives like Cloudwaitress.

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What is Otter and how does it work?

The Otter restaurant manager is an innovative restaurant operating system that has been designed to manage online ordering channels, menu offerings, data analytics, and other operations for businesses, through a single platform.

Otter aims to simplify online food ordering for restaurants. It acts as a central hub by combining orders from multiple services like DoorDash, UberEats, Grubhub and more. Otter also integrates directly with your existing point-of-sale (POS) system to reduce duplicated efforts.

Here’s a quick overview of how the Otter restaurant manager works:

  • Build and manage your menus directly in Otter or sync them from your POS
  • Online orders from all services flow into Otter in real-time  
  • Otter routes orders to your existing POS for fulfillment
  • Use analytics and reporting to optimize your online presence
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Otter features

Here are some of the unique features that Deliverect has to offer:

  • Order Management: Consolidate all online orders into one interface that integrates with your POS.
  • Menu Management: Update all your online menus across services from a centralized location.
  • Robust Analytics: Get detailed data on sales, popular items, and metrics to guide decisions.  
  • Automated Workflows: Auto-accept orders, print tickets, and receive notifications to reduce manual work.
  • Multi-Location Support: Otter is designed to scale across multiple restaurant locations.

Otter pricing

In this section of our Otter review, we’ll break down the different pricing plans and costs associated with using the Otter platform.

Pricing Model: Subscription-based

Free Version: No  

Free Trial: 14-day trial

Otter has two main pricing tiers, although higher tiers with additional add-ons are available for larger deployments.

Lite ($99/month)Standard ($149/month)
– Order consolidation
– Basic menu management  
– Simple analytics
– All Lite features
– Advanced analytics 
– Marketing automations
– Financial reporting
– Third-party integrations

Pros and cons of Otter

This section of our Otter review will cover the pros and cons of using the food ordering system for your restaurant.

Pros of Otter

  • Consolidates orders from all major online ordering services: Otter integrates seamlessly with popular platforms like DoorDash, UberEats, Grubhub, and more, allowing you to manage all your online orders from a single centralized hub.
  • Real-time order routing to your existing POS: Otter connects directly with your current point-of-sale system, ensuring that incoming online orders are instantly routed and synced for fulfillment, minimizing manual efforts and potential errors.
  • Centralized menu management across platforms: With Otter’s menu management capabilities, you can update and maintain all your online menus across multiple ordering services from one central location, ensuring consistency and allowing for efficient menu changes.
  • Robust analytics and reporting capabilities: Otter provides comprehensive analytics and reporting tools, giving you valuable insights into sales performance, popular menu items, and other key metrics to help drive data-driven decisions and optimize your operations.
  • Designed to scale for multi-location restaurants: Otter is built to accommodate the needs of growing businesses, offering scalable solutions and pricing tiers to support restaurant chains with multiple locations efficiently.

Cons of Otter

  • More expensive than some alternatives: While Otter offers powerful features, its pricing structure can be more costly than some other online ordering solutions, especially for smaller restaurants or those on tighter budgets.
  • Limited customization options: Some users have reported frustration with the lack of customization options available for Otter’s online ordering interface, making it challenging to create a truly personalized and branded experience.
  • Potential for integration issues across third-party services: As with any platform that relies on integrations with various third-party services, Otter is susceptible to compatibility issues or API changes that could potentially disrupt its functionality and cause operational hiccups.
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Cloudwaitress, an alternative in our Otter review

Otter and Cloudwaitress are two prominent contenders competing for the attention of restaurant owners. While both platforms offer great features, a closer examination reveals that Cloudwaitress is the more favorable choice for many users, particularly those on a tighter budget or seeking greater customization options. 

This section of our Otter review covers a detailed comparison:

IntegrationsOtter integrates with all the major online ordering and delivery platforms like DoorDash, UberEats, Grubhub, etc.Cloudwaitress has the main direct integrations covered, with key partnerships including Stripe, PayPal, and UberDirect.
Global ReachOtter’s services are currently available only in certain regions like the U.S., Canada, and parts of Europe.Cloudwaitress takes pride in its international coverage, allowing restaurants worldwide to use its services.
PricingOtter follows a subscription model with a Lite plan at $99/month and Standard at $149/month. Costs can quickly add up with additional locations or advanced add-ons.Cloudwaitress takes a more flexible and budget-friendly approach with its free plan (limited to 100 orders/bookings per month). Its “Standard” plan is at $39/month, and its “Enterprise” plan starts at $299/month for large organizations with custom requirements.
Ease of UseOtter has a well-designed interface and provides good customer support. However, not all ordering services are integrated into one unified system.Cloudwaitress centralizes all online ordering capabilities into one interface. Restaurants only need one tablet/printer to manage orders from DoorDash, UberEats, etc.
FeaturesOtter offers robust order consolidation, centralized menu management, automation workflows, and advanced analytics reporting.Cloudwaitress covers all essentials like an online ordering website, payment processing, admin dashboard, and order management.
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Conclusion: Is Cloudwaitress better than Otter?

As you can see in this Otter review, Cloudwaitress is a better value online ordering solution compared to Otter for restaurants, especially for small restaurants or those on tighter budgets.

Its lower pricing, free plan, customization options, and straightforward feature set cater well to these businesses.

Cloudwaitress allows restaurants to organize their online ordering processes easily, and enhance profitability by combining key features into an easy-to-use platform. Give Cloudwaitress a try – it could prove to be a cost-effective and user-friendly solution for your business.

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Is Otter legit?

Yes, Otter is a legitimate and reputable restaurant operating system trusted by many businesses for managing online orders and operations.

How does Otter work?

Otter consolidates online orders from multiple delivery services into one interface. It integrates with the restaurant's existing POS system, and routes online orders to the POS for fulfillment.

Can Otter handle multiple restaurant locations?

Yes, Otter is designed to scale across multiple restaurant locations. Its pricing tiers and capabilities support the needs of growing restaurant chains.

Can I scale Otter as my business grows?

Yes, Otter is a scalable solution with different pricing tiers and add-ons to accommodate growing businesses and restaurant chains.

Is there a free trial for Otter?

Yes, Otter offers a 14-day free trial period. This allows restaurants to test out the platform before committing to a paid plan.