Cloudwaitress Features

With Cloudwaitress you get the best of the best. Pick out what features work for you and leave the ones that don’t.

  • Pickups

    Allow customers to easily place a pickup order for immediate collection or at a later time within your opening hours

  • Bump Screen

    Effortless Order Management with Our Bump Screen Technology

  • Restaurant Delivery System

    Order for delivery within a certain range of your store location or within designated zones

  • Dine-In & Room Service

    Customers can place orders directly from their table with optional password protection. Use with QR codes or NFC tags to improve the experience

  • Table Bookings & Reservation Software

    Customers can request a table booking online and stay updated on the status of their booking via e-mail updates

  • Order History

    Logged in customers can easily view their order history and re-order the same items with ease

  • Express Checkout

    Customers can easily re-order as all their checkout and delivery information is saved for future orders

  • Guest & Customer Checkout

    Customers can checkout as guests or login via email, Facebook or Google. All customer information is tracked for your use including guests through matching their checkout details

  • Real-Time Order Receipt

    Customers get a unique web URL as their receipt once an order is placed. They can view changes to their order status in real-time as you update it through the management interface

  • Customer E-Mail Receipt

    All customers will receive an e-mail notification confirming their order was placed along with a PDF receipt for reference

  • Accept Orders Anytime

    Customers can place orders which are due immediately or for a later time within your designated opening hours. Set multiple opening and closing times per day

  • Order Statuses

    Track the fulfilment of orders with built-in order statuses. Customers are notified in real-time whenever you update an order

  • Automated Statuses

    Automatically update order statuses based on the amount of time that has passed since the order was placed. Useful if you have a large volume of orders

  • Automated Wait Times

    Accurately determine order wait times for every order type to improve your customer experience

  • Conditional Fees

    Configure custom fees based on certain order conditions. Fees can have both a fixed and percent based value. E.g. credit card fee, $0.30 + 2.8%

  • Audio, Email & Device Notifications

    Receive notifications whenever an order is placed. Notifications can be sent to 3 e-mails. Audio can be customized by duration and noise. Devices supporting notifications will receive one

  • Accurate Delivery Wait Times

    Customers are provided with accurate delivery wait times that take into consideration the time it takes to prepare food along with the driving time

  • Delivery Conditions

    Configure a minimum order for deliveries, set custom times for deliveries, only accept orders within a certain range of your store

  • Delivery Zoning

    Create specific delivery zones for each of your store locations and charge a different fee for each zone

  • Customizable Delivery Pricing

    Delivery fees can be a fixed fee, a fee based on the distance to the store or a fee based on the delivery zones for a store location

  • Promotional Codes

    Create promo codes for fixed and percent based discounts. Restrict promotions based on a number of different available rules.

  • Promo Rules

    Promos can be targeted to specific dishes, a maximum number of uses or to customers which are logged in. Promos can also be restricted to specific days and times

  • Automatically Apply Promos

    A promo code can be automatically applied to a customers cart if they meet the requirements defined by the promo

  • Built-In Age Verifications

    Enable age restriction to allow registered customers to submit their ID for approval by your staff

  • Age Restricted Menus

    Only approved customers can order from age-restricted menus. Perfect for use in bars or clubs

  • Manage & Revoke Approval

    Easily retain and view customers IDs for future use. Revoke age approval for a customer if needed

  • SMS Messaging

    Customisable SMS notifications and marketing for the hospitality industry. Do it yourself with webhooks, or our team can setup for you. SMS messaging boosts customer satisfaction and online reputation. Transparent pricing, prompt customer support, and ongoing maintenance plans ensure a seamless experience.

  • QR Code Ordering + NFC Ordering

    Dine-in orders can be initiated by scanning a QR code or tapping an NFC tag to automatically bring up your website with the table / room numbered entered and ready to order

  • Kitchen Display System

    Transform Your Kitchen's Productivity with Our Kitchen Display System